General Terms and Conditions

1. Preamble

By using this site, you acknowledge that you have read and agree to these General Terms and Conditions, which may be amended at any time.

 

2. The company

This site is operated by Back2Buzz / OutOfUse, a joint venture by 2 belgian companies:

Back2Buzz, Rue A. Favresse 47, 1310 La Hulpe, ON : 648.879.916, represented by Ralph Van Lysebeth

Out Of Use, Lochtemanweg 40, 3580 Beringen, ON : 817.573.507, represented by Mark Andriaenssens, referred to as “Recycling Partner”.

 

3. Goal

The Back2Buzz / Out Of Use site is www.back2buzz.eu/buybackoutofuse. This platform is used together with an app published on Apple & Play store, operating under the name Back2Buzz Buy Back. The goal is to incentivize customers to download and run the diagnostic app (Back2Buzz Buy Back) and to get best offer as residual value of their smartphone. At the end of the test, customers can fill in via www.back2buzz.eu/buybackoutofuse their coordinates and order number. Next, they will receive information on how to send the devices to Out Of Use. Out of Use will check the device and confirm the state of the device. Next, the customer will or receive confirmation, or a refusal. Based on the state of the device,  the device will be refurbished by Back2Buzz or the device will go to recycling.

 

4. Personal data

In addition, the personal data provided by the Seller to Back2Buzz / Out Of Use for the use of the Site will be used exclusively for the processing and conclusion of any Transactions.

The term "Applicable Data Protection Laws" means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation) repealing Directive 95/46/EC and, if applicable, the texts adopted by the European Union and the local laws applicable to the personal data processed.

The Seller may exercise any of these rights at any time by contacting Back2Buzz via ebusiness@back2buzz.be or Out Of Use via info@outofuse.com

 

5. Intellectual property rights

The images, texts, logos, photos, bank details, names, icons and all other elements of this site are the exclusive property of the company Back2Buzz / Out Of Use, except for the brands of manufacturers and partners, or content belonging to other companies who have subscribed to the offer of Back2Buzz / Out Of Use.

 

It is prohibited to reproduce, edit, publish, distribute, transmit or sell the content of this site without the permission of Back2Buzz / Out Of Use.

 

6) Customer return

Transaction price

Back2Buzz / Out Of Use has agreed with its recycling partners on a thirty (30) day price guarantee, valid from the date of the transfer note. The product must be exchanged and received by the recycling company before the 30th day.

After thirty (30) days, prices may be adjusted downwards by the Recycling Partner.

 

b) Administrative Dispute(s)

The customer is legally obliged to provide a copy of his identity document, by sending a copy together with the product.

Any missing or invalid item will be reported in an e-mail sent to the customer.

The customer can send the missing and/or valid documents by e-mail.

Two reminders at intervals of fifteen (15) days and twenty-five (25) days will be sent to the customer. If the customer does not respond to these two (2) reminders, the product will be confiscated and not paid for.

After six (6) months, without any reaction or intervention from the customer, the product shall no longer be paid for and shall become the rightful property of the Recycling Partner.

 

c) Product dispute(s)

When answering the online questions about the product in the app, the customer should be as honest and careful as possible.

When receiving the product, the Recycling Partner in turn checks the supporting documents provided (the signed transfer note and the proof of identity) and verifies that the condition of the product corresponds to the condition described by the customer.

If one or more discrepancies come to light between the customer's diagnosis and the Recycling Partner's technical tests, a counter-proposal will be sent by e-mail, specifying the dispute(s).

 

If the customer responds to the e-mail containing the counter-proposal within a period of 7 days:

The customer can either accept or refuse this counter-proposal.

The customer must respond to this counter-proposal within a period of 7 days.

If the customer accepts the counter-proposal, the recycling partner will transfer the amount (or voucher code) within a period of 7 days.

If the customer refuses the counter-proposal, the customer must recover the product at his/her own expense by following the steps sent to him/her by e-mail. This information can also be found by going to the "Frequently Asked Questions" section and then to: "how can I retrieve my product if I refuse the recycling company's counter-proposal? ".

Two (2) reminders at intervals of fifteen (15) days and twenty-five (25) days shall be sent to the customer. If the customer does not respond to these two (2) reminders, the product will be confiscated and not paid for. After six (6) months, without any reaction or intervention from the customer, the product will not be paid for and will become the rightful property of the Recycling Partner.

 

If the customer responds to the e-mail with the counter-proposal after thirty (30) days:

The trade-in price will be adjusted downwards and a counter-offer will be made in the amount (or voucher code) of the daily price of the Recycling partner.

If the customer accepts the counter-proposal, the Recycling partner will transfer the amount within a period of 7 days.

If the customer refuses the counter-offer, the customer must retrieve the product at his own expense by following the steps sent to him by e-mail. This information can also be found by going to the "Frequently Asked Questions" section and then to: "how can I retrieve my product if I refuse the recycling company's counter-proposal? ".

Two reminders at intervals of fifteen (15) days and twenty-five (25) days are sent to the customer. If the customer does not respond to these two reminders, the product will be confiscated and not paid for. After six (6) months, without any reaction or intervention from the customer, the product shall not be paid for and shall become the legitimate property of the Recycling Partner.

 

d) Handling/Approval of the Product

Out Of Use is an industry partner with an eco-label and is directly or indirectly authorised as WEEE recycler.

OutOfUse is legally obliged to:

- to certify the products in accordance with the current standards for corporate social responsibility

- to delete all customer data contained in the technical tests of the product.

- to recycle the product when it is beyond repair or no longer has any value after the technical test.

The receiving partners must test and approve the received transaction within three (3) working days after receipt of the product.

 

e) Payment of the product

Once the transaction meets the conditions or the counter-proposal is accepted by the Customer within seven (7) days, the receiving Partner must transfer the amount to the Customer's account within seven (7) days.

 

f) Transfer of ownership

The transfer of ownership takes place directly from the Customer to the Recycling Partner.

 

Store Address:

transaction price

In the case of a trade-in in a Proximus shop, the trade-in price is an indicative price valid for twenty-four (24) hours. Once the customer has been able to print out his/her offer, it is valid for twenty-four (24) hours in the nearest shop or a shop chosen by the customer.

Once in the shop, the customer hands over his/her quote to the multimedia/telephone/customer service agent. The salesperson then scans the barcode at the top of the quote to see the full diagnosis made by the customer beforehand.

The salesperson will make a quick diagnosis of the product, check the customer's ID and either accept or reject the quote.

If the quotation is confirmed, the customer will receive a credit note in the amount of the trade-in amount and must spend it in the shop on the same day.

 

b) Administrative dispute(s)

The customer is legally obliged to provide a copy of his identity document. This can be done by bringing a copy along with the product to the shop.

Any missing or invalid part means that the product transfer or the issue of a credit note or voucher for the exchange amount cannot be carried out.

 

c) Product dispute(s)

When answering the online questions about the product, the customer should be as honest and careful as possible.

When receiving the product, the Recycling Partner in turn checks the supporting documents provided (the signed transfer note and proof of identity) and verifies that the condition of the product corresponds to the condition described by the customer.

If one or more discrepancies appear between the customer's diagnosis and the tests carried out by the seller in the shop, the seller shall completely re-evaluate the product by answering the questions of the diagnosis in a pragmatic and professional manner.

If the customer accepts the new trade-in price, the retailer will issue a voucher or credit note in the amount of the new trade-in amount. The voucher or note is valid on the day it is issued (see shop conditions).

If the customer refuses the new trade-in price, the customer shall retain his product.

 

d) Handling/approval of the product

Once collected by the retailer, the customer's product is sent free of charge to Out Of, where it is tested and reconditioned.

OutOfUse is legally obliged to:

to certify the products in accordance with the current standards for corporate social responsibility

to delete all customer data contained in the technical tests of the product.

to recycle the product when it is beyond repair or no longer has any value after the technical test.

 

e) Payment of the trade-in price of the product

Once the transaction fulfils the conditions or the new trade-in offer is accepted by the Customer, the Seller must issue a credit note or voucher equal to the trade-in price, valid on the day of issue and in the shop where the Customer is located.

 

f) Manufacturers Bonus Offer

In the case of Manufacturers Bonus Promotions, the Seller shall verify that the Customer's product is eligible.

 

g) Transfer of ownership

Depending on the brand (shop), the transfer of ownership will take place:

Directly from the customer to Out Of Use.

 

6. Responsibilities

Back2Buzz / Out Of Use aims to make it easy for the user to choose from the offers of the partners on the site. Therefore, Back2Buzz compares the resale or purchase of a selection of products.

 

Back2Buzz / OutOfUse cannot be held responsible for any direct or indirect damage caused by the use of the products or services on the site and in particular for one or more cases of damage inherent to the recycling, resale or purchase of one or more products from its partners.

 

Back2Buzz / OutOfUse may contain advertising links to other sites on the Internet. These other sites are not under the control of Back2Buzz / OutOfUse.

 

Back2Buzz / OutOfUse is not responsible for the accuracy, respect of intellectual property rights, legality, appropriateness or any other aspect of the content of such sites. The use of any such link does not imply endorsement by Back2Buzz / OutOfUse or any association with its operators.

 

Back2Buzz / OutOfUse will use reasonable efforts to ensure quality access to the Site, but is not obliged to do anything to achieve this goal. Back2Buzz / OutOfUse reserves the right to interrupt, suspend or change access to all or part of the Site for maintenance purposes upon prior notice to the customer, without such interruption giving rise to any obligation or compensation.